Terms of Service

Last updated: 15 January 2026

Acceptance of Terms

Welcome to matrixhubvexae AS ("Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your use of our beauty brand loyalty program analytics services, website, and related applications (collectively, the "Services") operated by matrixhubvexae.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Services. Your acceptance of these Terms creates a legally binding agreement between you and matrixhubvexae.

Company Information

• Legal Entity: matrixhubvexae AS
• Registration Number: CVR64319725
• VAT Number: DK64863125
• Address: Bredgade 10, 1041 Copenhagen, Capital Region, Denmark

Description of Services

matrixhubvexae provides analytics dashboard solutions specifically designed for beauty brand loyalty programs. Our Services include data integration, custom dashboard development, analytics reporting, and strategic consulting for beauty businesses including salons, spas, and beauty product retailers.

User Obligations

As a user of our Services, you agree to:

• Provide accurate, current, and complete information during registration and use of our Services
• Maintain the security of your account credentials and notify us immediately of any unauthorised use
• Use our Services only for lawful purposes and in accordance with these Terms
• Comply with all applicable local, national, and international laws and regulations
• Respect the rights and privacy of other users and third parties
• Not attempt to gain unauthorised access to our systems or other user accounts
• Not use our Services to transmit harmful, offensive, or illegal content
• Not reverse engineer, decompile, or attempt to extract source code from our Services

Data Responsibilities

You are responsible for ensuring that any customer data you provide to matrixhubvexae for analytics purposes is collected and shared in compliance with applicable data protection laws, including obtaining necessary consents from your customers.

Intellectual Property

The Services and their original content, features, and functionality are and will remain the exclusive property of matrixhubvexae and its licensors. The Services are protected by copyright, trademark, and other intellectual property laws of Denmark and international treaties.

Your Content

You retain ownership of any data, content, or materials you provide to our Services ("Your Content"). By using our Services, you grant matrixhubvexae a limited, non-exclusive licence to use Your Content solely for the purpose of providing analytics services to you.

Trademarks

matrixhubvexae, our logo, and any other product or service names or slogans that may appear on our Services are trademarks of matrixhubvexae and may not be copied, imitated, or used without our prior written permission.

Service Availability and Modifications

We strive to maintain high availability of our Services but cannot guarantee uninterrupted access. We reserve the right to modify, suspend, or discontinue any part of our Services at any time, with or without notice, for maintenance, updates, or business reasons.

Updates and Changes

We may update our Services and these Terms from time to time. We will notify you of any material changes through your registered email address or through our Services. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

Payment and Billing

If you purchase analytics services from matrixhubvexae, you agree to pay all charges associated with your account. Payment terms, pricing, and billing procedures are outlined in your service agreement and on our pricing page.

Refund Policy

Refund eligibility and procedures are detailed in your service agreement. Generally, setup fees are non-refundable, while subscription fees may be refunded on a pro-rata basis under certain circumstances.

Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Services. By using our Services, you agree to the collection and use of information in accordance with our Privacy Policy.

Limitation of Liability

To the fullest extent permitted by applicable law, matrixhubvexae shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your use of our Services.

In no event shall matrixhubvexae's total liability to you for all damages exceed the amount paid by you to matrixhubvexae in the twelve (12) months preceding the claim.

Service Disclaimers

Our Services are provided on an "as is" and "as available" basis. matrixhubvexae makes no warranties, expressed or implied, regarding the reliability, accuracy, or availability of the Services. We do not warrant that the Services will meet your specific requirements or that they will be error-free.

Indemnification

You agree to defend, indemnify, and hold harmless matrixhubvexae, its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Services or violation of these Terms.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Denmark, without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms will be brought exclusively in the courts of Copenhagen, Denmark.

Jurisdiction

You and matrixhubvexae agree to submit to the personal and exclusive jurisdiction of the courts located in Copenhagen, Denmark, for the purpose of litigating all disputes arising out of or relating to these Terms or the Services.

Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us directly to resolve any disputes. Many concerns can be addressed through direct communication with our support team.

Termination

We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.

Effect of Termination

Upon termination, your right to use the Services will cease immediately. If you wish to terminate your account, you may do so by contacting our support team. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Data Retention After Termination

Following termination of your account, we will retain your data in accordance with our Privacy Policy and applicable legal requirements. You may request data deletion in accordance with our data retention policies.

Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision will be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

Entire Agreement

These Terms constitute the entire agreement between you and matrixhubvexae regarding the use of our Services, superseding any prior agreements between you and matrixhubvexae relating to your use of the Services.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Language

These Terms are written in English. In the event of any inconsistency between the English version and any translation, the English version shall prevail.